Zurich at a glance

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 54,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories.

Financial highlights

USD 4.6bn

Business operating profit1

USD 3.7bn

Net income attributable to shareholders


Business operating profit after tax return on equity2

USD 51.6bn

Total revenues3

CHF 44.4bn

Market valuation as of December 31, 2018

USD 195bn

Investment portfolio4

Z-ECM 125%

Zurich Economic Capital Model (Z-ECM) ratio estimated as of December 31, 20185


Standard & Poor’s financial strength rating of Zurich Insurance Company Ltd as of December 31, 2018

Group highlights

USD 3.8bn

Total amount of impact investments6

2.1 tons

CO2e emissions per employee (tons per FTE)7


Female participation in Leadership Team


Number of customers interviewed through Zurich’s NPS program8

1) Business operating profit (BOP) indicates the underlying performance of the Group’s business units by eliminating the impact of financial market volatility and other non-operational variables.
2) Shareholders’ equity used to determine ROE and BOPAT ROE is adjusted for net unrealized gains or losses on available-for-sale investments and cash flow hedges.
3) Total revenues excluding net investment result on unit-linked investments.
4) Market value of the investment portfolio (economic view).
5) The Z-ECM is an internal measure of capital adequacy and reflects midpoint estimates with an error margin of +/– 5 pts.
6) Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million).
7) Number shown as of 2017; 2018 data will be available in Q2 2019.
8) In 2018, Zurich interviewed over 760,000 customers (including Zurich Santander) in over 20 countries through its NPS (Net Promoter Score) program.

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