stage men working together

A positive and customer-focused claims philosophy

At Zurich we will support you before, during and after a claim with an approach that is fair, customer-centric, transparent and personal.

Doing the right thing for you

  • We pay claims
    we pay claims

    We actively seek to pay claims quickly and always have the best outcomes for your business in mind.

    Financial stability – very strong AA-/stable to superior A+/stable

    USD 6 billion a year paid in claims

    Paying claims for 146 years

  • We are customer-centric
    we are customer

    We will work closely with you and your broker and develop a strong understanding of your business. We strive to act according to your business needs.

    9600 claims experts, 500 certified in handling international programs

    Almost 20 years of an unparalleled, acknowledged and industry leading Customer Relationship Model

    What our customers say

  • We are fair
    we are fair

    We will act fairly, using our knowledge, skills and experience to do the right thing for you based on your individual needs and circumstances.

    30,000 commercial customers interviewed rated us more highly after their claim

    We pay 99% of our customers’ claims*

    *Zurich UK

    Doing the right thing for you

  • We ensure personal contact
    we ensure

    We will stay in close contact with you before, during and after a claim, and will respond quickly and smartly by getting the best qualified people on the ground to help.

    Over 80 Claims Customer Executives look after global claims across 160 countries

    For a claim involving 3 global companies across 4 continents and over 30 locations, we were on site within hours

    Case studies

  • We are transparent
    we are transparent

    We strive to be easy to deal with, and will communicate with you and your broker openly, clearly and personally every step of the way.

    My Zurich gives every customer superior claims insights on international programs

    We have held over 500 large loss customer scenario workshops to share risk and claims insights


Products and services vary by country
Because the needs of our customers are different, our products and services also vary around the world. Insurance and financial products and services are provided by licensed members of the Zurich Insurance Group (Zurich). Not all products or services listed are available in all jurisdictions or to all customers. Please contact your local Zurich office for details about the relevant products and services in your country. No warranties or guarantees are being made by Zurich based on statements on this website.


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